{
    "ticket": {
        "status": "CLOSED",
        "comment": {
            "sender_type": "customer",
            "body": "Test Message"
        },
        "tags": [
            "009a8844-4c94-4546-be2f-de68be9d8c34",
            "017ec14f-2845-4160-86a8-7eb1325dc302"
        ],
        "customer_profile": {
          "firstName": "Jhon",
          "lastName": "Doe"
       },
        "priority": "LOW",
        "subject": "Testing",
        "via": {
            "channel": "email",
            "source": {
                "from": {
                    "address": "abc@gmail.com"
                },
                "to": {
                    "address": "support@abc.customerdesk.io"
                }
            }
        }
    }
}

{
    "ticket": {
        "status": "OPEN",
        "comment": {
            "sender_type": "customer",
            "body": "Test Message"
        },
         "tags": [
            "009a8844-4c94-4546-be2f-de68be9d8c34",
            "017ec14f-2845-4160-86a8-7eb1325dc302"
        ],
         "customer_profile": {
          "firstName": "Jhon",
          "lastName": "Doe"
       },
        "priority": "LOW",
        "subject": "Testing",
        "via": {
            "channel": "aircall",
            "source": {
                "from": {
                    "id": "+16692668044"
                },
                "to": {
                    "id": "+11234567890"
                }
            }
        }
    }
}