Event Properties

Richpanel has divided properties into 2 major categories

• Global Properties
• Custom Properties

These properties can be further divided into common groups :

• Event Properties
• Person Properties
• Conversation Properties

Global Properties

Global properties are predefined into Richpanel. They are available to all workspaces.

Here are the global properties of a person

• billingEmail: Billing Email
• billingPhone: Billing Phone
• city: City
• country: Country
• facebook: Facebook
• googleplus: Google Plus
• instagram: Instagram
• linkedin: LinkedIn
• name: Name
• phone: Phone
• pinterest: Pinterest
• shippingEmail: Shipping Email
• shippingPhone: Shipping Phone
• state: State
• tumblr: Tumblr
• twitter: Twitter
• uid: User Id

Above properties can be set directly via setting this in userProperties of an event.

There are calculated properties as well, some of which are calculated in realtime, some hourly, some weekly and some monthly. Here are they:

• appClientIdList : Store name
• conversationFeedbackScore : Average rating
• conversationLastFeedbackRating : Last rating
• lastOrderAmount : Last order amount
• lastOrderTaxAmount : last order tax amount
• lastOrderShippingAmount : Last order shipping amount
• campaign : UTM Campaign
• medium : UTM Medium
• source : UTM Source
• lastOrderAt : Last Order Time
• firstOrderAt : First Order Time
• visits : Sessions
• lastSeen : Last Seen
• createdAt : First Seen
• deviceType : Device type
• browserName : Browser name
• osName : Os name
• platform : platform
• ltv : CLV
• ordersCount : No. of order
• RichpanelPredictedCLV : Predicted CLV
• RichpanelAliveProbability : Likelihood To Buy
• RichpanelNextOrderDate : Next Order Date
• RichpanelPredictedOrderCount : Predicted Order Count
• aov : AOV
• orderIds : Order Id
• lastOrderTrackingNumber : Last order tracking number
• lastOrderCreatedAt : Last order created date
• lastOrderNumber : Last order number
• lastOrderderDeliveryStatus : Last order delivery status
• lastOrderStatusUrl : Last order status URL
• lastOrderTrackingUrl : Last order tracking URL
• lastOrderShippingDate : Last order shipping date
• RichpanelLeadScore : Lead Score
• lastOrderShippingMethod : Last order shipping method
• lastOrderPaymentMethod : Last order payment method
• lastOrderTrackingCompany : Last order tracking company
• lastDeviceName : Last device name
• landingPageUrl : Landing Page Url
• lastBrowserName : Current browser name
• lastPageUrl : Current page url

Custom Properties

Custom properties can be defined by the Owner or Admin of the workspace in the Data Management section.

These properties can either be shown or used based on the custom request or as per Richpanel defined rules.

Usage

Properties can have the following purpose:

• Can be used to visualize custom data
• Can be used in Power Replies
• Can be used in Assignment Rules to filter
• Can be used in Task Bots
• And many more